Support
Last updated: October 16, 2026
This is the help page for EasyPoolPass. Cash-out emails and the Account page send you here.
Facility administrators
Sign in and open Account to see your balance, save a payout method, and follow a cash-out. A requested cash-out is held until it is sent. If a PayPal or Venmo payout fails, is returned, or stays unclaimed for 30 days, the amount goes back on your available balance and you can request it again.
Residents
Sign in with your facility code and phone number to view your pass. New residents can request a pass.
More help
- Getting started for a new facility
- Text messaging for how texts work, including STOP and HELP
- Privacy Policy
- Terms and Conditions